*Please Note, the office will be closed from October 18th until November 3rd, so orders placed between these dates will not be dealt with until we reopen on November 4th. Apologies for any inconvenience caused*
For orders over £15, shipping is FREE, unless stated otherwise - see below regarding larger items.
UK (inc. N.I.) - £1.99 for orders up to £14.99
Some larger products will incur a surcharge, this is due to the size of parcel and will reflect the extra cost for us to ship the item. (This will be noted on the products description)
We can ship your order direct to the recipient. If you require this service, just fill out the form with the recipient's address, when checking out.
All of our orders are despatched via Royal Mail.
We usually allow 5 working days for delivery, when orders are placed before 3pm Mon - Fri (excluding Public Holidays). If orders are placed on a Saturday or Sunday, orders will be dealt with on the following Monday. During busy periods (i.e. Christmas, Valentine's, Mother's Day), orders can take up to 10 working days. Please ensure your Christmas orders are placed before 14th December.
If you require your order urgently, please contact us and we can quote you.
We will gladly exchange or refund any item providing it is returned in good condition, unworn and in its original packaging, within 14 days of receipt.
Should you wish to return a purchase, please send an email to email@example.com with a brief outline of what the problem is or what you wish to exchange the item for, along with your original purchase order number and any other relevant information. Upon us receiving your email, we will issue you with a returns reference number. Once you have received a reply, please ensure the item is packaged securely with padding and send by a registered form of post.
Please note: The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel, using a delivery service that insures you for the value of the goods. We cannot be held responsible for items lost in the post.
Please Note: The customer is responsible for any postage costs incurred when returning goods, unless the item is deemed faulty.Always include your order number and returns reference number in all correspondence.
Customers have 14 days from date of receipt to request a return and a further 14 days to return an item. If an item is returned due to a manufacturing fault, then once we have received the item, a member of our team will assess it and once it has been established as faulty, a refund, if requested, shall be given including postage costs. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. If the customer wishes to exchange the item, they may have an exchange to the same value of the original purchase price or a credit note will be issued.
Exclusions - Unfortunately for health and hygiene reasons we are unable to exchange or refund Pierced Earrings or Body Jewellery. Also Personalised Items, i.e. engraved items or items which have been modified for you are exempt from our exchnage policy.
This policy does not affect your statutory rights relating to faulty or your right to cancel orders under the consumer protection (distance selling) regulations.
We at Aspire pride ourselves in the quality of our products, but we cannot guarantee against misuse and mistreatment of the jewellery. Therefore, if items are established as customer accidental damage or being down to general wear and tear, no refund or exchange will be given.